Public Offer
Version 2026-10-07.9
1. Operator and contact
ZergPay is operated by ZERG GLOBAL CORP PSP - FZCO, registration number 83468, Dubai Silicon Oasis, Dubai, United Arab Emirates. Website: https://zergpay.com. Contact: Info@zergpay.com. Company registration details are not a representation of authorisation to provide a particular regulated financial service.
2. Scope and parties
The operator offers access to a business workspace and payment infrastructure. Before identifying a merchant, the accepting user acts in their own capacity. When adding a business, the user represents that they are authorised to act for it and that the information supplied is accurate. Services provided by payment partners, acquirers and banks are subject to their applicable terms.
3. Acceptance and electronic signature
The user reviews this offer and related documents, explicitly agrees, and confirms the action using a one-time code sent to the account email. Acceptance is recorded only after server verification and storage of the signed package. Creating an account, selecting a checkbox or requesting a code alone does not complete signature. The electronic signature agreement describes identification and use of the signature method.
4. Details and supplements
The initial package contains the available account details. Completing or changing merchant information produces a supplement with the updated details and a reference to the previous signed state. Each supplement requires separate electronic confirmation. Original documents and signature evidence remain unchanged; unconfirmed changes remain a draft. A staff member’s signature does not replace verification of their authority.
5. Service activation
Acceptance starts the contractual onboarding process but does not guarantee merchant approval, a payment method, market, limit or activation date. Live operations require the necessary checks and agreement on service terms. KYB is performed by the authorised team outside automated registration; results and records are reflected in the workspace.
6. Pricing, currencies and settlement
Fees, settlement currencies, conversion, payout timing, reserves, limits, refunds and disputes are governed by separate commercial terms agreed before the relevant service is used. Country selection sets a profile default currency, without promising an available currency route or exchange rate. An unspecified fee is not a zero fee; displaying an amount is not a payout commitment. Agreed individual terms prevail within their subject matter.
7. Merchant responsibilities
The merchant must operate lawfully, disclose products, services, websites, ownership and transaction purposes; provide clear purchase, delivery and refund terms; retain supporting evidence; follow integration rules; and protect access credentials. Sham transactions, concealed business activities, processing for undisclosed third parties and circumvention of restrictions are prohibited.
8. Review and restrictions
The operator may request information proportionate to risk, review transactions and suspend affected functions in response to suspected misuse, breach or a mandatory requirement. Scope and duration must reflect the grounds. Reasons are communicated where permitted; restrictions on disclosing investigations may limit explanations. Holding and returning funds are governed by applicable law and agreed commercial terms.
9. Data, security and confidentiality
Data processing is described in the Personal Data Processing Policy. Both parties restrict access to confidential information to those who need it for their duties and report compromised access without undue delay. The merchant is responsible for a lawful basis to provide customer and representative information. Support personnel do not require the user’s password or one-time code.
10. Liability and termination
Each party is responsible for its breaches under applicable law and agreed terms. This offer does not exclude liability that cannot lawfully be limited. Services may end at the merchant’s request, for material breach or where lawful service is no longer possible. Termination does not cancel outstanding settlement, refunds, disputes, confidentiality or mandatory recordkeeping obligations.
11. Changes, complaints and applicable law
Material contractual changes are issued as a new version and require renewed acceptance where required by law or agreement. Send complaints to Info@zergpay.com with account and case details, without passwords or codes. The parties first seek a negotiated resolution. Applicable law and competent forum are determined by mandatory rules and any individual agreement; this general offer does not override mandatory local requirements.
12. Statements, adjustments and automatic acceptance
The system automatically produces reconciliation statements for completed calendar weeks from Monday through Sunday and documents for adjustments recorded in the ledger. Documents are delivered by publication in the Statements section of the authenticated workspace. The system records publication as the delivery time; email is an additional notification. The merchant may submit a reasoned objection through the workspace within three calendar days (72 hours) of delivery. Without a timely objection, the document is automatically accepted under the parties’ agreement without a separate confirmation code. A timely objection suspends automatic acceptance of the disputed document pending resolution. Corrections are issued as a new document or revision with a new 72-hour period. Previous copies, delivery times, objections and outcomes are retained. Automatic acceptance is not a new payment transaction and does not post balances again. This procedure applies to the extent permitted by mandatory applicable law.
13. Operator details
Legal entity: ZERG GLOBAL CORP PSP - FZCO. Registration number: 83468. Trade License No.: 90237. Registered address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates. Website: https://zergpay.com. Email: Info@zergpay.com.